Solar FAQ: Technical Questions for The Bahamas

We use Lithium Iron Phosphate (LiFePO4) batteries exclusively. They are the safest lithium battery chemistry available, with virtually zero risk of thermal runaway. Our batteries come with 10-12 year warranties and maintain over 80% capacity after 6,000 cycles.

Our battery systems use LiFePO4 chemistry, which is inherently resistant to thermal runaway and does not require active fire suppression. The EP Cube has passed UL 9540A unit-level thermal runaway testing.

All systems include a built-in Battery Management System (BMS) that monitors temperature, voltage and current continuously.

Our systems are rated for both. The EP Cube carries an IP65 rating (dust-tight, protected against water jets), making it suitable for outdoor installation in Caribbean conditions. Our factory-direct units offer IP65 and IP67 options depending on the model.

We offer two tiers. Premium means Canadian Solar EP Cube hybrid inverters, available immediately from our US warehouse. Factory Direct means My Energy branded units built on the same architecture as EG4, at significantly better pricing.

All inverters are hybrid-capable, meaning they manage solar, battery and grid connections in a single unit. See the full range on our solar products page.

This varies by inverter model. Our residential units support 2-4 MPPT strings. Commercial units support 6-12 strings. We size the string configuration during your free consultation based on your roof layout and energy needs.

We use high-efficiency monocrystalline panels rated at 400W and above. These panels still produce energy on cloudy and rainy days, at reduced output. They are hurricane-rated with reinforced frames suitable for Caribbean wind loads.

Premium tier (EP Cube): 1-2 weeks from our Miami warehouse.
Factory Direct tier: 6-8 weeks from our manufacturing partners in Shenzhen and Shanghai.

We maintain 50+ EP Cube units in stock at any time for immediate deployment.

Residential systems: 1-3 days for installation, plus 1-2 weeks for permitting and approval.
Commercial systems: 1-4 weeks depending on scale.

We handle all permitting paperwork on your behalf. See the full process on Solar Made Simple.

Yes. All our systems include smartphone monitoring via dedicated apps: the EP Cube App for the premium tier, and manufacturer apps for factory-direct units. Monitor real-time generation, consumption and battery state, and receive weather alerts and backup reminders.

Solar panels: 25-year performance warranty, 12-year product warranty.
Inverters: 10-year warranty.
Batteries: 10-12 year warranty, or 6,000 cycles at 80%+ capacity retention.

All equipment is covered by manufacturer warranties backed by multi-billion dollar companies.

Support runs in two layers. A local team of technicians in Nassau handles anything physical, and a global support desk provides secondary and after-hours cover including live chat, so you are not stuck waiting for our office to open.

Every support ticket is reviewed daily and routed to the team that can resolve it, so you are never more than 24 hours from a reply. Raise one any time at prosuite.myenergyglobal.com/support.

Systems also include remote diagnostics and over-the-air firmware updates. Full details on our maintenance and support page.